Privacy policy

Privacy Policy

Effective Date: January 1, 2025

At Eleven Motorsports ("we," "us," or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit https://elevenms.com, use our services, or communicate with us—including through text messaging.

 

 

Information We Collect

  • Personal Information: Name, email address, phone number, billing and shipping information, and service history.
  • Communication Details: Any emails, text messages, or direct messages you send to us.
  • Device and Usage Data: Information collected through cookies and tracking tools, such as IP address, browser type, and activity on our website.

 

 



Text Messaging Consent and Communication

By providing your mobile number, you expressly consent to receive service-related and client communication text messages from Eleven Motorsports. These may include:

  • Order and invoice notifications
  • Service status updates
  • Travel and event logistics
  • Track arrival confirmations
  • General membership communications

Message frequency may vary.

Message and data rates may apply.

You can opt out at any time by replying STOP to any message. For assistance, reply HELP.

Each message will include instructions on how to text STOP to unsubscribe or HELP for assistance.

Important:

  • Text messages are strictly for operational, service-related, and client communication purposes.
  • We do not send marketing or promotional text messages.
  • Consent to receive text messages is not a condition of purchase.
  • Your mobile number will never be sold or shared with third parties for marketing purposes.

 

 


How We Use Your Information

We use the information we collect to:

  • Provide services, fulfill orders, and process payments
  • Send updates related to memberships, services, events, and service appointments
  • Respond to inquiries and provide client support
  • Improve our website, services, and overall client experience
  • Communicate through email and service-related and client communication text messaging, as authorized

 

 




Cookies and Tracking

We use cookies and similar technologies to:

  • Enhance your browsing experience
  • Understand website usage patterns
  • Improve website functionality and offerings

You can control cookie settings through your browser. Disabling cookies may impact some features of the site.

 

 


Third-Party Services

We may engage trusted third-party providers for:

  • Payment processing (Shopify Payments)
  • Scheduling and booking
  • Email and SMS delivery
  • Website and service analytics

All providers are contractually required to protect your information and only use it to perform services on our behalf.

 

 

Shopify E-commerce Platform

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. For more details, refer to Shopify’s privacy policy at https://www.shopify.com/legal/privacy.

 

 

Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

You may request the deletion of your personal information at any time, subject to legal obligations.

 

 

Children’s Privacy

Our services are not intended for children under 13 years of age.

We do not knowingly collect or solicit personal information from minors. If we become aware that we have collected information from a child, we will promptly delete it.

 

 

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

 

 

Policy Updates

We may update this Privacy Policy periodically. All updates will be posted on this page with a new effective date.

We encourage you to review this page regularly to stay informed.

 

 

Your Rights and Choices

You have the right to:

  • Access, update, or correct your personal information
  • Request deletion of your personal data
  • Opt out of service-related and client communication text messages at any time

To exercise any of your rights, please contact us at info@elevenms.com.